Boutique Sales, Service and Stylist

We are a boutique and online family fashion retail business looking for some perfect people to join our close knit and friendly team, who can embrace and build on the professional, yet friendly relationships with our new and existing customers.

Having at least two years experience in fashion retail, this role is designed for people with strong leadership qualities, who set the standards across the business and like to present themselves as ambassadors of the business. They are warm, friendly, immacualtely presented and excel at identifying what a customer wants, styling and conversion, along with knowing how to manage after sales service enquiries.

Working with beautiful brands, quality product and supported by marketing and social and a friendly team; a demonstrated experience in a similar senior sales role will see this translate to our unique boutique community approach.

You will understand that retail is a dynamic and ever changing space, so flexibility, motivation and energy is key when working within our busy boutiques.

The ideal applicant must be available to work at least 3 consecutive days a week, which may include a weekend day.

Computer skills, using the G Suite is an advantage, particularly G Mail, GSheets an Google Drive.

Locations may be Freshwater or Newport, so valid drivers license, permanent resident visa and own car is an advantage.

Successful applicants will be given in depth training and high performers will enjoy generous staff discounts, sales incentives and progressive career opportunities.

Think you’ve got the competitive edge, paired with an engaging personality, beautiful presentation and a warm approach?

Please email lia@spliceboutique.com.au with the subject header: Application for Boutique Sales, Service and Stylist

Please attach your cover letter and CV in pdf format only by Wednesday September 18th 2019.

E-Commerce Customer Experience Co-Ordinator

With the launch of our new website, we are looking to grow our team and are looking for a vibrant, E-Commerce Costumer Experience Co-ordinator with a natural ability to provide exceptional customer service to our loyal online customers and who embrace the brand reputation, from helping with a style enquiry over the phone, to ensuring after sales expectations are not just delivered, but exceeded.

• Casual role (4 days per week +) evolving to a permanent full-time position
• Available for Immediate training and start

• Must be available through peak period of October - end January
• Newport Beach NSW Location

• Valid driver's license and own car an advantage
• Australian resident visa essential

As the ideal E-Commerce Service Representative, you will:

• Have previous experience of 1-2 years in a similar role, ideally in the fashion industry
• Oversee the daily operations of the online store including email and phone enquiries, fulfilling orders, customer service, returns and general administrative duties
• Possess a friendly, but professional approach to interacting with customers via emails, phone and Facebook
• Create positive experiences with customers to build a sustainable relationship and trust through open, prompt and time responsive communication
• Excellent written communication, problem solving and computer skills
• Self-motivated and driven/motivated by achieving success
• Pride in your appearance as you may be called upon to cover the boutique for breaks or busy periods
• Must have high attention to detail and multi task
• Follow communication procedures, guidelines and policies
• Perform activities such as exchanging merchandise, refunding money, creating vouchers and adjusting bills
• Rapidly and accurately execute product uploads and photoshoot editing ensuring the best quality output always
• Continually monitor the online store and feedback received, for improvements and recommendations to further our growth and online presence
• Thrive in a dynamic team environment
• Flexibility in your availability
• Positive attitude and high level of efficiency, especially with multi-tasking.

The ideal applicant must be available to work at least 3-4 consecutive days a week, which may include a weekend day.

Successful applicants will be given in depth training in all systems and high performers will be given generous staff discounts, sales incentives and progressive career opportunities.

Think you’ve got the competitive edge, paired with a beautiful phone manner, excellent written communication and are a majorly efficient multi-tasker?

Please email lia@spliceboutique.com.au with the subject header: Application for E-Commerce Customer Experience Co-Ordinator

Please attach your cover letter and CV in pdf format only by Wednesday September 18th 2019.

Internships at Splice

Looking to develop your experience for a career in Fashion?

Based in our head office in Warriewood and working with the Splice Boutique Online Team, Directors and our PR, Marketing and Digital Manager, we offer experience in general business administration, stock management, public relations strategy and activity including event planning and management, digital creative and strategy as well as marketing activity.

Please ensure you include in your personal letter of introduction what you are studying, where you are studying and your aims for your career so we can try to cater your experience to suit.

Please also ensure you include your set days of availability and duration of availability. We recommend for the best in-depth experience two days per week over a 3 month period so you can experience a full season.

Please email lia@spliceboutique.com.au with the subject header: Application for Internship (Nov/Dec/Jan quarter)

Please attach your cover letter and CV in pdf format only by Wednesday October 16th 2019.