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WHERE IS OUR BOUTIQUE LOCATED? 

SHOP 10/349 BARRENJOEY ROAD, NEWPORT BEACH NSW 2106

 

HOW DO I PLACE AN ORDER?

Spliceboutique.com.au is designed to make shopping for your favourite designer products a breeze! Simply choose from one of the dropdown menu options : SHOP BY LABEL, SHOP BY STYLE, SHOP ACCESSORIES, SALE or GIFT VOUCHERS to navigate to your chosen item/s. Select your size and click on ADD TO BAG. Once you have completed your shopping, go to the CHECKOUT. You will then create an account, enter your details and pay with your credit card through PayPal to complete the purchase. 

 

WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?

Your order will be processed and sent the same day if your order is received by 3pm Monday to Friday.

You may select from Overnight Express options within Australia (overnight, sometimes 2 days if West coast); Off Peak option within Australia (allow up to 5 working days) and International Registered Post, (allow up to two weeks). Timing is guideline only as we cannot be held accountable for circumstances with post, traffic, customs etc once your item has shipped.

During COVID -19 please be aware that additional delays will occur with Standard, Express and International Shipping.

The Australia Post website can give more detailed information on delays in your country during this pandemic.

 

HOW DO I RETURN MY ORDER?

You can access the Returns Portal here

You can view our full terms and conditions of return here

 

DO WE OFFER ONLINE LAYBY?

No we do not offer online lay-by on our e-boutique. 

We offer AfterPay and ZipPay at checkout.

 

DOES SPLICE BOUTIQUE OFFER INTERNATIONAL SHIPPING?

Yes we do. We offer international shipping of $20 flat rate.

 

WILL I HAVE TO PAY DUTIES OR TAXES ON MY INTERNATIONAL ORDER?

Splice boutique can not be held responsible for any extra charges that may be applied to your item by customs. The responsibilities for any custom duties, foreign taxes and charges or any other fees which may be imposed will test with the customer.

 

HOW LONG DOES MY CREDIT NOTE / STORE CREDIT LAST?

Splice credit notes (gift vouchers) and Purchased Gift vouchers  are valid for 3 years from date of issue.  Vouchers should be treated as cash - we are unable to honour misplaced or expired vouchers.

 

WHERE CAN I FIND SPLICE BOUTIQUE ONLINE?

As well as our e-boutique, we would love you to join our Instagram and Facebook pages that are updated daily. Make sure you tag us by using @spliceboutique and #spliceboutique so we can see your images and share the love.

 

CAN I LEAVE FEEDBACK?

Yes please, we would love to hear from you! You may send us an email to online@spliceboutique.com.au or fill in our enquiry form. We hope you enjoy your shopping experience with Splice Boutique.