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REFUND AND EXCHANGE POLICY

For full priced items, we will happily offer you a refund, or a gift voucher which is valid for 3 years from date of issue.

However if an item(s) are on sale, a promotional code is used (such as WELCOME10) or items are % discounted at checkout, we do not refund for change of mind (size, style, timing or fit); we will however offer a gift voucher which is valid for 3 years from date of issue.

This does not apply to items marked at 51% off and above on price paid at checkout - these items are strictly final sale and cannot be refunded or exchanged.

e-boutique gift vouchers are not redeemable for cash and cannot be used in our boutiques or concession. 

Our Refund and Exchange policy is strictly within 14 days of purchase by first requesting an authorisation to return via your Splice Boutique online Account, simply log in to your account, follow the steps and await approval of the return to be emailed to you. You then have 14 days to return the item from date of approval.

We are unable to accept goods that are not in their original sale condition. All swing tags must be on your item.

Faulty items are refunded or exchanged on approval from the manufacturer and where possible, a replacement will be sent pending approval from the manufacturer. Splice Boutique is not liable for faulty stitching, zippers, fabric or incorrectly labelled or sized items and requests to investigate such is sent via the manufacturer. Allow a minimum of two weeks for this claim to be processed.

Please see the reverse of the invoice that is mailed with your item for more detail on how to lodge a return request.

 

SALE ITEMS

We are happy to offer an exchange for another item, or issue an e-Boutique credit note (valid for three months from the date of issue) for any item that is sold as a sale item online. There are strictly No Refunds on sale items for change of mind ((size, style, timing or fit).

"Sale Items" are listed as anything other than a full Recommended Retail Price Paid and thus include percentage discounts, dollar discounts, promotional codes, flash sales, gift with purchase, buy one get one free, etc. etc.

Items listed under "final sale" are drastically reduced and late season stock and therefore cannot be refunded, returned or exchanged unless assessed as faulty (faulty as otherwise listed).

Items on sale at or more than 51% off RRP or equating to or more than 60% off with a promotional code are final sale and can not be returned.
Items on sale at or up to 50% off can be exchanged for a credit note or exchanged for another item, there is strictly no refunds on sale items.

During periods of promotion or sale, in extreme situations the above time lines may not apply due to unexpected or significantly increased levels in the number of orders and enquiries. Due to a proportion of the actual real cost of shipping being subsidised by Splice Boutique, we cannot refund or credit the selected cost of shipping, due to the other factors that may occur to delay an item once it has left our care.

 

HOW TO PROCESS A RETURN

Please see the form sent with you invoice.

Please complete the form and send this back with your item, using the recyclable satchel standard post. - please keep your tracking as we cannot be responsible for lost items by Australia Post.

Please post to: Returns Department c/o Suite 10/349 Barrenjoey Rd Newport NSW 2106.

A member of our team will then update you via email is your return is approved for a refund or gift voucher based on our terms and conditions.

You may return your item in person to our store, ensuring it is accompanied by a completed returns form and in the recyclable satchel to prevent mislaid items.

A member of our team will then update you via email is your return is approved for a refund or gift voucher based on our terms and conditions.

 

If you have misplaced your form, please email returns@spliceboutique.com.au. Our returns department is currently staffed Tuesday to Thursdays 10am - 4pm.

 

AVAILABILITY OF PRODUCT

All orders are subject to availability. We will do our best to supply you with your ordered item. However, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement size or refund for the unavailable item.

 

INTIMATES AND EARRINGS

In order to protect our customers, Splice Boutique can not accept returns (refunds or exchanges) on underwear or earrings, unless assessed as faulty.Please select your underwear and earrings carefully.

 

SWIMWEAR

For all swimwear, customers must first try on items wearing undergarments. If approved to return, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear. All swing tags must be in place.

 

e-GIFT CARDS

e-Gift Cards are valid for six (6) months from the date of purchase on the Splice Boutique e-boutique. e-Gift Cards are not redeemable for cash and can only be used online. e-Gift Cards purchased in-store cannot be redeemed on the e-boutique. e-Gift Cards are not transferrable for cash and can not be used to make a payment on an in store lay-by. We do not offer lay-by online.

 

CURRENCY

All prices displayed on the e-boutique are in Australian Dollars.

 

ORDER ENQUIRIES

Should there be an issue with your order we request that you contact us within 24 hours of receiving your order. All order enquiries must be made in writing via your Splice Boutique online account - please refer to 'How To Request A Return or Exchange'.

If you have any questions regarding an order or exchange, please call us on +61 (02) 9918 3775 or send an email to online@spliceboutique.com.au. Please include your full name, order number and best daytime contact number with your query and a staff member will be in contact with you within 24 hours Monday to Friday.

Thank You for Shopping with Splice Boutique.