Your Shopping Cart

It appears that your cart is currently empty!

CONTINUE SHOPPING

 

ORDERING ONLINE AT SPLICEBOUTIQUE.COM.AU

To place an order simply choose from one of the dropdown menu options : SHOP BY LABEL, SHOP BY STYLE, SHOP ACCESSORIES, SALE or GIFT VOUCHERS to navigate to your chosen item/s. Select your size and click on ADD TO BAG.

Once you have completed your shopping, go to the CHECKOUT. You will then create an account, enter your details and pay via any of our payment gateways, credit card (Visa/ Mastercard), Afterpay, Zippay, Layby or using a Gift voucher). 

We offer free standard shipping Australia wide. You may also choose to upgrade to Express, courier on call or delivery that evening. International shipping options currently default to express, however some countries are not accepting express deliveries and will ship parcel post which is an off peak option.

Due to COVID-19 there are huge delays world wide with shipping, please take this into account as we do not refund for items that are deemed time critical as we can not control shipping delays. Please note duties and taxes may be charged by your country and refusal to pay on arrival into your country are not grounds for a refund, as we will automatically be repaying the return shipping cost. We recommend you check your countries policies on duties and taxes.

We endeavour to process your order within 24 hours of receipt of your order if received before 3pm Monday to Friday. If your order is received after 3pm Friday, your order will be processed on the next business day (Monday). During sale periods, orders may be subject to delay. Please allow minimum 3-5 business days for delivery.

REFUND AND EXCHANGE POLICY

For full priced items, we will happily offer you a refund, exchange or a credit note which is valid for 3 months from date of issue.

For sale, promotional or discounted items, we do not refund for change of mind (size, style, timing or fit); we will however offer a credit note or exchange. This does not apply to items marked at 51% off and above - these items are strictly final sale and cannot be refunded or exchanged.

e-boutique credit notes are not redeemable for cash and cannot be used in our boutiques or concession. Credit notes issued in store cannot be redeemed online.

Our Refund and Exchange policy is strictly within 14 days of dispatch of your order or purchase in store. Please complete the return form sent with your package and post back to us, standard post is fine but remember to hold onto your tracking so you can check when it arrives with us.

Your return will then be processed on the next Tuesday - Thursday when our returns department.

We are unable to accept goods that are not in their original sale condition. All swing tags must be on your item.

Faulty items are refunded or exchanged on approval from the manufacturer and where possible, a replacement will be sent pending approval from the manufacturer. Splice Boutique is not liable for faulty stitching, zippers, fabric or incorrectly labelled or sized items and requests to investigate such is sent via the manufacturer. Allow a minimum of two weeks for this claim to be processed.

Please see the reverse of the invoice that is mailed with your item for more detail or the "returns" footer on the website for more information.

SALE ITEMS

We are happy to offer an exchange for another item, or issue an e-Boutique credit note (valid for three months from the date of issue) for any item that is sold as a sale item online. There are strictly No Refunds on sale items for change of mind ((size, style, timing or fit).

"Sale Items" are listed as anything other than a full Recommended Retail Price Paid and thus include percentage discounts, dollar discounts, promotional codes, flash sales, gift with purchase, buy one get one free, etc. etc.

Items listed under "final sale" are drastically reduced and late season stock and therefore cannot be refunded, returned or exchanged unless assessed as faulty (faulty as otherwise listed).

Items on sale at or more than 51% off RRP or equating to or more than 60% off with a promotional code are final sale and can not be returned.
Items on sale at or up to 50% off can be exchanged for a credit note or exchanged for another item, there is strictly no refunds on sale items.

During periods of promotion or sale, in extreme situations the above time lines may not apply due to unexpected or significantly increased levels in the number of orders and enquiries. Due to a proportion of the actual real cost of shipping being subsidised by Splice Boutique, we cannot refund or credit the selected cost of shipping, due to the other factors that may occur to delay an item once it has left our care.

 

FREIGHT

Orders received prior to 3pm Monday to Friday will be prioritised and sent the same day, if overnight express post is selected.

Order where postage is selected as off-peak or FREE (for orders over $200) ship standard freight, allow up to 5 working days for the east coast of Australia (WA & SA customers may also require shipping over the weekend to reach their destination).

International shipping timelines is a guideline only, due to several suppliers managing international deliveries and import, tax, duties and factors that may affect shipping country specific, we cannot be held responsible or liable for items that ship outside of the 10 working day guideline.

During periods of promotion or sale, in extreme situations the above time lines may not apply due to unexpected or significantly increased levels in the number of orders and enquiries. Due to a proportion of the actual real cost of shipping being subsidised by Splice Boutique, we cannot refund or credit the selected cost of shipping, due to the other factors that may occur to delay an item once it has left our care.

The cost of the return freight is the responsibility of the customer. We strongly recommend that all returns are sent via Registered Express Post with Signature on Delivery as postage. This ensures your item is trackable and secure. Lost or Damaged returned parcels are not the responsibility of Splice Boutique.

  

AVAILABILITY OF PRODUCT

All orders are subject to availability. We will do our best to supply you with your ordered item. However, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement size or refund for the unavailable item. 

e-GIFT CARDS

e-Gift Cards are valid for six (6) months from the date of purchase on the Splice Boutique e-boutique. e-Gift Cards are not redeemable for cash and can only be used online. e-Gift Cards purchased in-store cannot be redeemed on the e-boutique. e-Gift Cards are not transferrable for cash and can not be used to make a payment on an in store lay-by. We do not offer lay-by online.

 

CURRENCY

All prices displayed on the e-boutique are in Australian Dollars.

 

ORDER ENQUIRIES

Before You Order/ Receive Your Order:

If you have any questions regarding your order, please call us on +61 2 9905 0790 option 0 or send an email to online@spliceboutique.com.au with your order number #SB#### in the subject header and a staff member will be in contact with you within 24 hours Monday to Friday.

After You Receive Your Order:

If you have any questions regarding returning your order, please call us on +61 2 9905 0790 option 3 or send an email to returns@spliceboutique.com.au with your order number #SB#### in the subject header and a staff member will be in contact with you Monday to Thursday 10am - 4pm - please note this email address/ extension is not staffed outside the hours above, please anticipate a reply to your email as soon as possible.

Thank You for Shopping with Splice Boutique.