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WELCOME TO SPLICE BOUTIQUE

Off Peak Shipping Within Australia (allow up to 5 working days*), Flat Rate $6 Per Satchel, FREE for Orders Over $200 Overnight Express Shipping Within Australia (for orders placed before 3pm daily*), Flat Rate $12 Per Satchel, FREE for Orders Over $300 International Registered Shipping, Flat Rate $25 Per Satchel, FREE for Orders Over $400

Frequently Asked Questions


HOW DO I PLACE AN ORDER?

Spliceboutique.com.au is designed to make shopping for your favourite designer products a breeze! Simply choose from one of the dropdown menu options : SHOP BY LABEL, SHOP BY STYLE, SHOP ACCESSORIES, SALE or GIFT VOUCHERS to navigate to your chosen item/s. Select your size and click on ADD TO BAG. Once you have completed your shopping, go to the CHECKOUT. You will then create an account, enter your details and pay with your credit card through PayPal to complete the purchase.


WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?

Your order will be processed and sent the same day if your order is received by 3pm Monday to Friday.

You may select from Overnight Express options within Australia (overnight, sometimes 2 days if West coast); Off Peak option within Australia (allow up to 5 working days) and International Registered Post, (allow up to two weeks). Timing is guideline only as we cannot be held accountable for cicumstances with post, traffic, customs etc once your item has shipped. 


WHAT SHOULD I DO IF SOMETHING IS WRONG WITH MY ORDER?

We are so sorry if this happens.. Please contact us by phone on +61 (02) 9997 5009 or send an email to online@spliceboutique.com.au and we will resolve your problem immediately. Please contact us within 2 days of receiving your order.


WHAT ARE THE EXCHANGE POLICIES?

A full refund for items paid in full RRP. We do not refund on sale, discounted or promotional items, but will happily offer you with an exchange for change of mind OR issue you with a store credit note which is valid for 3 months. Our Exchange policy is within 14 days of purchase. We are unable to except goods that are not in their original sale condition. All swing tags must be on your item. The cost of the return freight is the responsibility of the customer. We ask that all returns are sent via Registered Express Post with a signature on arrival. We do not exchange or offer a store credit for any item that is a sale item.


CAN I USE A STORE CREDIT NOTE OR GIFT CARD ONLINE?

Yes you can! You may use your online credit note or e-gift card at our online store. Just enter the code at the checkout. Credit notes and gift cards issue instore may not be used online. They may only be used at either our Freshwater store or our Newport store. For further information about credit notes and gift cards, please see Order & Returns.


DO WE OFFER ONLINE LAYBY?

No we do not offer online lay-by on our e-boutique. We do offer layby for in-store purchases only.


DOES SPLICE BOUTIQUE OFFER INTERNATIONAL SHIPPING?

Yes we do. We offer international shipping of $25 flat rate.


DO WE OFFER SHIPPING WITHIN AUSTRALIA?

Yes we do. Our shipping charge for domestic delivery is $12 flat rate via Aust Post Express E-Parcel (signature on arrival) or Off Peak ($6, Free over $200) allow up to 5 working days.


WILL I HAVE TO PAY DUTIES OR TAXES ON MY INTERNATIONAL ORDER?

Splice boutique can not be held responsible for any extra charges that may be applied to your item by customs. The responsibilities for any custom duties, foreign taxes and charges or any other fees which may be imposed will test with the customer.


WHERE CAN I FiND SPLICE BOUTIQUE ONLINE?

As well as our e-boutique, we would love you to join our Instagram and Facebook pages that are updated daily. Make sure you tag us by using @spliceboutique and #spliceboutique so we can see your images and share the love.


WHERE ARE YOUR STORES?

We have two boutiques on Sydney's Northern Beaches in NSW. Our Freshwater store is the next beach North of Manly in the main shopping strip. Our Newport store is a twenty minute drive north of Freshwater - and you can find our Newport store on the main road at the beginning of the shopping strip. Address details for each store can be found in the OUR STORES.


CAN I LEAVE FEEDBACK?

Yes please ! We would love to hear from you! You may send us an email to online@spliceboutique.com.au or fill in our enquiry form. We hope you enjoy your shopping experience with Splice Boutique.


HOW CAN I CONTACT SPLICE BOUTIQUE?

Please feel free to send an email to online@spliceboutique.com.au or call us +61 (02) 9997 5009 during trading hours.